Austine Ogenga

Chuka University

Graduated with Second Class Upper Division Honor

Assistant Property Manager

Caprise Developers Limited

- Oversaw the total operation, maintenance, and administration of 95 units. - Showed property with planned appointments and unscheduled visits to help close vacancies. - Worked with utility teams to handle maintenance and repair needs. - Handled resident issues quickly to help maintain occupancy and avoid rent payment issues. - Managed the entry of new tenants by conducting a house inspection upon entry and preparing a lease agreement. - Finalized the preparation and repairs of vacated houses for occupation by new tenants. - Prepared final accounts for the vacated houses for the tenants that qualify for refunds of their deposits. - Managed routine rental payments and followed up on delinquencies to keep accounts current. - Purchase building and maintenance supplies, equipment, and furniture. - Completed routine inspections of buildings, facilities, and equipment to identify repair needs. - Worked with leasing agents to market vacancies and keep occupancy rates high.

IT Specialist

Trabalhador Independente (Freelancer)

- Provide remote and on-site support for all desktop and network-related issues for several managed services business clients. - Install, troubleshoot, and support software and hardware of all kinds, as well as other network associated peripherals necessary to support business clients. - Perform desktop and laptop repairs and reinstall software, such as all versions of Windows; perform diagnostic tests; and repair malfunctioning hardware and software for business clients. - Gather data about customer needs and use the information to identify, predict, interpret, and evaluate system and network requirements for business clients. - Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes. - Troubleshoot and repair faulty networks and wiring, including computers, wired networks, wireless networks, and consumer electronics, with strict attention to detail, ensuring all deadlines are met. - Set up static IP networking and wired and wireless networks, ensuring reliable and stable systems for business clients. - Provide clients with technical support and consultation to increase customer satisfaction and gain referrals.

IT Support Intern

Kenyatta National Hospital

- Hardware and software installation and configuration. - User support in both hardware and software issues. - Installation, configuration, and updating of operation systems and other software. - Configuration and support for the Hospital Management Systems. - Printer maintenance and repair. - Computer system maintenance and repair. - Wireless and wired networking. - Troubleshooting and diagnosis of faulty networks, computer systems, and printers. - Virus and Malware cleaning. - Upgrading and updating computer systems. - Server configuration and management.

Academy Manager

Bridge International Academies

- Implemented and enforced approved education and administrative policies per the directives of the governing board or school management. - Maintained and managed the academy's supplies, facilities, and equipment to ensure that they were in good working condition, arranging for their maintenance and repairs when necessary. - Built strong community relationships through community outreach and showcasing the academy's best teaching practices as a way of marketing. - Provided academic oversight, monitoring student progress, and ensuring that teaching and learning met or exceeded the academy's standards and goals. - Ensured the academy's financial sustainability through sound budget management, cost control measures, and effective resource allocation. - Managed and supervised the academy's teaching staff to ensure that they were adhering to the school's policies and teaching practices. - Providing instructional leadership to the teaching staff, facilitating the sharing of best practices, and encouraging innovation and creativity in teaching. - Developed and maintained positive relationships with parents, guardians, and other stakeholders to promote open communication and collaboration.

Sales Representative

Specialized Technologies Ltd (STL)

- Generating leads. - Negotiating all contracts with prospective clients - Helping determine pricing schedules for quotes, promotions and negotiations - Giving sales presentations to a range of prospective clients - Visiting clients and potential clients to evaluate needs or promote products and services. - Preparing and submitting sales contracts for orders

Industrial Training IT Student

Kenya Power and Lighting Company

- IT service support - Data Networking and Telecommunication, that is, Network cable Termination, port activation, router configuration, IP Phone installations, switch configuration, Cabling, and Trunking - Domain error resolution, trust relationship errors between the workstation and primary domain - Preventive maintenance and taking of inventory of IT and Telecommunication equipment - Mail installation and configuration.