As a freelance IT Specialist, I provide technical support and solutions for various IT issues and projects to different organizations and stakeholders. I have a Bachelor's degree in Computer Science from Chuka University and a certification in HCIA Security, which demonstrate my knowledge and skills in IT domains. My core competencies include network administration, IT service management, and Linux Administration. I have successfully configured, maintained, and troubleshooted routers, switches, firewalls, and other network devices, ensuring optimal performance and security of the IT infrastructure and systems. I have also developed and implemented IT policies and procedures, as well as documented and reported IT incidents and resolutions, following the best practices and standards of ITIL. I am a team player, a problem solver, and a customer-oriented professional who strives to learn new technologies and enhance my skills. My goal is to deliver quality and timely IT services that meet the needs and expectations of my clients.