Resumo
Sou uma pessoa entusiastica, comprometida, ambiciosa e curiosa, com um pensamento crítico e criativo. Sou rápida a aprender e abraço a mudança como parte do processo.
Perfil Público link: Paula Parruque
Dados Profissionais
Indústria
Experiência: 3 anos
Educação
Educação
Instituto Superior de Transporte e Comunicacoes
Iniciei o curso em 2012 e concluí as cadeiras do curso em 2016. Finais de 2017 submeti o meu projecto final do curso e depois de algumas correcções, defendi no inicio de 2019.
Experiência
Product Owner for Agents and Merchants
Vodacom M-Pesa
Own the end-to-end product lifecycle for Agent and Merchant products from ideation to launch and optimization. • Define and execute product strategies to drive growth, profitability, customer acquisition and transaction volumes. • Develop product roadmaps and lead Agile delivery across multiple initiatives. • Design commission models, incentive schemes and commercial frameworks. • Translate business requirements into FDTs, user stories and acceptance criteria. • Lead cross-functional teams across Technology, Commercial, Finance, Operations, Risk and Compliance. • Define and drive go-to-market activities including launches, training, communications and operational readiness. • Design and execute commercial campaigns focused on deposits, customer acquisition and transaction growth. • Monitor portfolio performance through KPI analysis, revenue tracking and customer adoption metrics. • Manage strategic partnerships with banks, fintechs and external service providers.
Cash Management for Global Transactions Services
Access Bank Mozambique
Design transaction banking solutions for corporate clients. • Develop Business Requirements Documents and functional requirements. • Led the coordination of cross-functional stakeholders including IT, Risk, Operations, Compliance and Product teams to develop, test and deploy innovative cash management and transaction banking solutions for corporate clients. • Conducted portfolio analysis of Wholesale Banking clients to identify revenue growth opportunities and propose appropriate banking solutions that enhanced client value and strengthened relationships. • Manage end-to-end project delivery. • Conduct financial analysis, forecasting and liquidity management activities. • Monitor sales performance and provide strategic business insights. • Prepare executive reporting and support decision-making.
IT Service Delivery
Access Bank Mozambique
Provided first, second and third-line support, managed ITSM reporting, incident management, banking systems support and settlement processes. • Prioritizing and resolving IT concerns, escalate and track major issues from the relevant stakeholders. • Produce IT Service management (ITSM) documentation. • Reporting (ITSM relevant reports for incident, problem and change management). • Service desk analyses - review and analyze requests and incidents for permanent resolution. • Process, monitor and support systems as: o Prepaid card o SIMO/EURONET • Perform Weekly and monthly transactions report to track the E-channels utilization status. • Participate and carry out system implementation, rollouts and upgrades. • Generate the settlement files for VISA and upload settlement files for POS merchants in time.
IT Manager
Cofre dos Tribunais
Provide Support to employees Network and server administration Implement technology strategic solutions
IT Manager
DOMUS- Sociedade de Gestao Imobiliaria, Mocambique
Provide Support to employees Network and server administration
