As a seasoned Service Consultant with 8 years of experience in the banking industry, I excel in delivering exceptional customer service, client care, and operational management. My expertise includes: - Customer service and client care - Operational management and coordination - Communication and interpersonal skills - Microsoft Office Suite proficiency - Data capturing and attention to detail - Organizational and time management skills - Excellent telephone etiquette With a strong track record of working independently and as part of a team, I thrive under pressure and consistently handle enquiries with professionalism and poise. My achievements include: - Computer Literacy Certificate - Certificate of participation at the 8th African Youth and Governance Conference - Top student and overall best student per qualification I'm now seeking a managerial or senior role where I can leverage my skills and experience to drive customer loyalty, increase customer satisfaction rates, and grow professionally.