
TEAM LEADER – Being the registered key holder for the business, responsible for the premises security and for opening the building in the morning and closing it at night. In charge of handling all customer complaints diplomatically and ensuring they are resolved amicably. Also involved in serving customers, recruiting staff and promoting their continuous training and development. Striving to build strong marketing foundations by utilising specialist software & information technology for forward planning, data analysis and record keeping. Creating a constructive yet relaxed working environment where operational development & team efficiency is the number one priority. Having a hands on approach & leading by example. Possessing extensive knowledge of branded products, services & merchandise & working hard to ensure that service to customers is consistently high. Ensuring effective visual merchandising is applied throughout the company.