Delivery of sales, revenue, deposit, risk asset, targets and efficiency ratio; Maintain target market, customers, product and service discipline; Prepare and deliver on approved branch budgets; Benchmark operational efficiencies against best practice in industry, local standards, and Group standards in order to make necessary adjustments internally for maximum effectiveness; Deliver on customer service standards. acquisition and client satisfaction levels, retention of high performing clients and growing share of wallet as per target market; Analyses sales and retention processes, identify and monitor new business opportunities through the analysis of MIS and industry and local knowledge; Responsible for strict cost management including review of both direct and indirect costs generated by the branch; Achieve a cost/income ratio in branch in line with the approved Budget; Brief staff on product and promotional launches and provide regular feedback to staff; Establish relationships with key clients and business influencers in the local community; Track and maintain branch performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly, quarterly and annual basis including reconciliation with financial control; Ensure all credit transactions comply with the spirit and the letter of all applicable laws, regulations and institutional policies; Ensure compliance with operations risk e.g. Health & Safety, Security of premises, KYC and anti-money laundering measures plus any other Group controls; Audit and conduct regular spot checks on all processes including transactions with high financial risk, branch contingency management systems, monthly proofs and reconciliations, etc.; Overall responsibility for risk and compliance issues in order to achieve domestic bank targets; Facilitate the