Resumo
Senior Information Technology Consultant with 10+ years of experience supporting organizations with local and/or remote users and implementing Information Technology (IT) solutions. In the last 5 years, supported startups and national and international medium-sized businesses from several sectors (ex. Business services, education, technology) with up to 30 users. Already optimized internal and external business processes and changes in IT infrastructures, including applying SaaS, PaaS, and IaaS models in the Client's IT infrastructures that helped cut, control, and reduce its costs, delivering on-premises, virtual, and Cloud solutions from scratch. Also worked at companies with up to 250 users and 180 users, for 3+ years as part of an outsourced project contracted by Bytes & Pieces, Lda., an AA MSP DMCC Limited Company. CORE competencies include the ability to provide IT support at levels (tiers) 1 to 4, and strong customer orientation. Project Design through Design Thinking Process, Project Management, Risk Management, Leadership, and Understanding of multiple regulatory requirements and frameworks (ex. ITIL, COBIT 5, ISO 27001, GDPR).
Perfil Público link: Paulo Ouana
Dados Profissionais
Educação
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