Summary
Experienced professional in project management and multifunctional leadership, with solid skills in Computer Science. Currently serving as System Owner, Manager, and Scrum Master in the sales and operations team for the Agent App at Vodacom. Holding a postgraduate degree in Project Management from ISG, specialize in agile methodologies, risk management, and strategies. Graduated from UEM,excel in programming, databasedevelopment, and information security. Proficient in leading multifunctional teams to project success and contributing to organizational growth.
Public Profile url: Elisa Vanessa Nunes Farinha Da Conceição
Professional Data
Industry
Experience: 12 years
Education
Education
Universidade Eduardo Mondlane (UEM), Fundação Universitária – Centro de Educação Contínua
Universidade Eduardo Mondlane
ITC - Instituto de transporte e Comunicação
Experience
Founder & Director
Digital Kids
Founded and lead Digital Kids, an educational technology initiative dedicated to developing digital skills and preparing the next generation for the digital economy. Defined the organization's vision, strategy and growth roadmap, leading all operational and educational activities. Designed and implemented a technology-focused curriculum covering programming, computational thinking, robotics fundamentals, artificial intelligence awareness and digital problem-solving. Established partnerships with schools, technology communities and industry professionals to expand access to digital education. Managed programme planning, budgeting, stakeholder engagement and business development initiatives. Promoted innovation, creativity and critical thinking through project-based and hands-on learning experiences. Mentored young learners, helping them develop technical, analytical and problem-solving skills essential for future careers in technology.
Scrum Master & Team Lead
Vodacom
Lead a cross-functional software engineering team responsible for the design, delivery and continuous evolution of digital solutions supporting the M-Pesa Agent App. Lead multidisciplinary teams in delivering high-impact digital transformation initiatives aligned with business strategy. Define delivery roadmaps, manage stakeholders and ensure successful execution of complex technology projects. Spearheaded the implementation of an AI-powered Intelligent Document Processing (OCR) solution, significantly improving document verification accuracy while reducing operational costs. Currently leading the development of AI-driven business process automation solutions to streamline operations, increase productivity and accelerate decision-making. Designed and delivered a configurable commission management platform supporting multiple business models and scalable business growth. Led the transformation of the Agent & Merchant onboarding process, reducing account creation time to 15 minutes while improving customer experience. Drive system integration initiatives across internal and external platforms, ensuring secure, scalable and reliable digital services. Champion Agile practices, foster high-performing engineering teams and promote a culture of innovation, collaboration and continuous improvement. Partner with business executives, Product Owners and technical stakeholders to align technology investments with strategic objectives. Ensure the delivery of secure, resilient and high-quality software solutions through governance, risk management and engineering best practices.
Scrum Master
BCI - Banco Comercial de Investimento
Led Agile software development teams responsible for delivering, maintaining and continuously improving core banking applications supporting branch operations and teller services. Led cross-functional teams in delivering secure, reliable and high-quality banking applications aligned with business objectives. Served as the primary technical lead for production support, coordinating the resolution of critical incidents, minimizing service disruptions and ensuring business continuity. Provided technical leadership and day-to-day support to Business Analysts, Service Desk and First-Line Support teams, resolving complex application issues and ensuring timely incident resolution. Worked closely with business stakeholders, Product Owners and technical teams to define priorities and deliver high-value technology solutions. Led software releases, change management activities and continuous improvement initiatives across critical banking systems. Designed and implemented a new debit card collection process during the SIMO network disruption, ensuring uninterrupted customer service and business continuity. Led the implementation of a simplified debit card collection process following Cyclone Idai, enabling banking services to continue in Beira despite severe communication and infrastructure constraints. Facilitated Agile transformation by implementing Scrum best practices, coaching development teams and improving delivery performance. Ensured compliance with banking standards, security requirements and software quality best practices.
Web Developer & Project Manager
It Dev
Managed the Web Development function, leading the design, development and maintenance of web-based solutions for multiple clients. Led the end-to-end delivery of web applications from requirements gathering through deployment and support. Managed the development team, ensuring high-quality software delivery and adherence to best development practices. Designed and implemented scalable web solutions tailored to business requirements. Collaborated with clients and stakeholders to translate business needs into technical solutions. Delivered user training and technical support, improving solution adoption and customer satisfaction.
Software Developer
Digital Technology
Developed software solutions and supported the implementation of business applications. Designed, developed and maintained business applications using software engineering best practices. Participated in application analysis, testing, deployment and maintenance. Collaborated with senior developers to deliver reliable and scalable software solutions. Resolved technical issues and contributed to continuous product improvement.
