Vaga

Service Advisor (m/f)

Motorcare

Motorcare is recruiting a Service Advisor (m/f), to be based in Maputo, Mozambique.
Duties
  • Obtain and verify the key customer/vehicle information when taking a telephonic appointment
  • Communicate with customers in an appropriate manner
  • Confirm the purpose of the visit and convenient appointment date and time for the customer
  • Provide the estimates of the service charges and the delivery date and time to the customer
  • Confirm Appointments for the following day
  • Monitor and do follow up calls for customers that fail to bring the vehicles for repairs or service
  • Listen carefully and determine the customer's service wants and needs
  • Give special attention and high priority to repeat jobs
  • Check the actual vehicle with the customer
  • Contact and explain the work to be done, the reasons and any changes this work will have on time and cost estimates and ask customer's approval
  • Immediately notify technicians and the person in charge of progress control, and the Parts Dept. following the customer approval verification
Requisites
  • Associate degree in Administration and Management
  • Two years of experience in customer service
  • Ability to take ownership of responsibilities and work independently
  • Good organizational skills
  • Strong communications skills, including written, verbal and presentations
  • Fluent in Portuguese and English
  • Age between 23-30 years old
  • The candidate must be able to:
  • Establish good relations with customers and colleagues
  • Relate well with people of different levels
  • Express clearly opinions, information and keys points of the services
  • Respond quickly to customer needs
  • Transmit an image of credibility
Notes
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications

Detalhes

  • Entidade Motorcare
  • Local
  • Categoria
  • Tags
  • Publicado 13.05.2019
  • Expira 28.05.2019
  • Partilhar vaga por email
  • Reportar erro
  • Traduzir para Português

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