Protection of Family Links Field Officer

Duties

• Contributes to the analysis of PFL needs of individuals and families affected by armed conflict, displacement, detention, migration, natural disasters and other situations of violence in Mozambique, with particular attention to separated families and families of missing persons
• Contributes to the planning, implementation, monitoring and evaluation of the PFL program in Mozambique, with particular focus on the follow-up of individual cases, the management of search activities and the provision of technical support and capacity building to the CVM and the ICRC field structures
• Supports the management of the Protection/Tracing Office of the Mozambique Delegation, ensuring the centralization, registration, administration and analysis of individual PFL cases and related information.
• Coordinates case follow-up with ICRC field structures, the CVM and other ICRC delegations, as relevant, ensuring appropriate communication with the individuals and families concerned and compliance with data protection procedures
• Contributes to the preparation and monitoring of the annual budget related to PFL activities, particularly those concerning case management, field activities, training and CVM capacity strengthening. Supports expenditure monitoring and financial forecasting under the supervision of the PFL Delegate
• Prepares and contributes to internal and external reports, operational updates and official correspondence related to PFL activities, including communications addressed to relevant Mozambican authorities, humanitarian partners and other interlocutors, in coordination with the PFL Delegate
• In coordination with the Protection and Communication teams, contributes to the preparation, adaptation, updating and review of PFL communication and dissemination materials, ensuring that they are appropriate to the Mozambican context, accessible to affected communities and consistent with ICRC operational guidelines and data protection standards
• Supports the implementation of the Central Tracing Agency (CTA) activities in Mozambique, ensuring the quality and timely follow-up of individual PFL cases, proper registration of RFL activities and consolidation of statistics related to PFL services provided by the ICRC and the CVM. Ensures regular communication and coordination with the CVM and, when relevant, other ICRC delegations and members of the Family Links Network, while providing regular feedback to affected individuals and families
• Ensures the accurate collection, consolidation and reporting of PFL statistics, including Red Cross Messages (RCMs), tracing requests, allegations of arrest or detention, Safe and Well Messages (Salamats), family contact activities in detention, visits to ICRC and CVM offices, and follow-up actions related to individual cases
• Under the supervision of the PFL Delegate, contributes to strengthening the CVM's participation in the regional and global Family Links Network, facilitating exchanges of information, good practices and operational experiences. When relevant, contributes to technical meetings, consultations, training initiatives and the development of joint strategies and plans of action
• Supports the PFL Delegate and the Cooperation Department in the development and implementation of multidisciplinary initiatives aimed at strengthening Protection within the Movement, promoting the Minimum Protection Approach (MPA) and encouraging greater CVM engagement in protection-related activities
• Handles all information with the required level of confidentiality, ensuring compliance with ICRC data protection standards and the principles of informed consent and do no harm
• Provides briefings, technical guidance and operational support to ICRC and CVM staff and volunteers involved in Protection within the Movement activities, under the supervision of the PFL Delegate and in coordination with the relevant Protection and Cooperation teams

Requisites

• University degree in Social Sciences, International Relations, Law, Humanities or another relevant field is essential
• A Master's degree in a relevant field is an asset
• At least 2–3 years of professional experience in humanitarian, protection or social work, preferably with direct engagement with conflict-affected communities
• Previous experience with the International Red Cross and Red Crescent Movement is a strong asset
• Fluency in Portuguese and a good command of English, with strong written and oral communication skills, are essential
• Knowledge and experience in Protection of Family Links (PFL), Restoring Family Links (RFL), tracing activities or working with missing persons and their families are strong assets
• Knowledge and experience in protection activities related to armed conflict, displacement, detention or migration are desirable
• Experience in project planning, implementation, monitoring and reporting is an asset
• Experience in case management, including the collection, documentation and follow-up of sensitive individual cases, is highly desirable
• Proven ability to work autonomously and represent the organization professionally with authorities, humanitarian partners and other external interlocutors
• Experience working with volunteers, particularly in training, technical support and capacity strengthening, is an asset
• Knowledge of local languages spoken in Cabo Delgado and Nampula, particularly Makuwa, Kimwani or Makonde, is a strong asset
• Good computer literacy, including proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook), and the ability to learn and use information management tools and databases are essential
• Availability and willingness to undertake regular field missions, including to areas affected by armed conflict and displacement, subject to security conditions and operational needs
• Proven ability to work independently, manage competing priorities and meet deadlines
• Ability to work within a diverse and multi-cultural team
• Ability to manage diverse files in a multi-cultural and regional working environment
• Ability to work efficiently across multiple priorities and people

Notes

• Only shortlisted applicants will be contacted
• We are looking for someone who is methodical, responsible, beneficiary-oriented, organized with good organizational skills, with a good sense of teamwork, good communication skills, commitment, initiative, and respect for ICRC values
• We offer interesting, rewarding work in humanitarian and international environment
• The ICRC does not request any kind of monetary benefits in exchange for a place. The ICRC reserves the right to cancel any application resulting from illegal acts
• Please submit your application: CV, cover letter, copies of diplomas/certificates