Project Leader

Vodacom Moçambique

Vodacom is hiring a Project Leader for Maputo.

  • Analyze and identify any gaps in the activities, processes and recommend improvements or enhancements that will foster good customer experience and will not expose Vodacom Mozambique both financially and legally
  • Ensure customers’ needs are met in a timely and cost effective manner
  • Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others
  • Ensure that all project deliverables are met as per the agreed timelines and scope. Should delays creep in; proper escalations should be done to ensure that project timelines are not impacted
  • Ensure that the right approach for implementation of a project is deduced and agreed. Thereafter he/she should ensure that the selected approach is adhered to by the various teams involved in the project
  • Ensure that the Customer Service team is aware and prepared for new products as well as changes within customer service environment itself
  • Prepare and report on the status and progress of the project both weekly and monthly highlighting the key issues and recommendations which will also include project budget tracking and reporting
  • Track the progress and quality of work being performed by design disciplines / site build guidelines
  • Effectively and accurately communicate relevant project information to the customer and project team
  • Prepare project organization and communication charts
  • Review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval
  • Assist the PM in the drafting and issuance of project meeting minutes, RFP’s, budgets, cash flows and preliminary schedules
  • Understanding of Business Analysis Principles and Techniques (essential)
  • Knowledge of Project Management Principles (essential)
  • Knowledge of GSM (desirable)
  • Strong administration for the purposes of supporting Project Managers in the delivery of development projects
  • Effective communication skills including verbal, written and presentation skills
  • Ability to work effectively both independently and in a team based environment
  • Demonstrated willingness to be flexible and adaptable to changing priorities
  • Strong multi-tasking and organizational skills
  • Interpersonal skills – Ability to liaise and maintain great working relationship in order to get/achieve results with other teams within and outside Customer service department
  • Process-Oriented – solid understanding of key cross-functional processes touching customer care; able to play an efficient role; able to spot optimization opportunities
  • Operational Management – experience with coordination of multiple sections across the organization to get desired results
  • Partner Management – Execution of tasks and delivery of results through various partners
  • Commercially astute – solid understanding of market, competitor, & customer
  • Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions
Qualifications & Experience
  • Degree or Diploma in Information Technology / Commerce / Project Management (essential)
  • Proficient in MS Project and the MS Office Suite of products
  • Project Management qualification is (desirable)
  • Fluent in both English and Portuguese (both written and spoken)
  • At least 2 years’ experience within the same roles (Operational Management, Information and Customer Management, Business Analysis or Project Management)
  • Only short listed applicants will be contacted
  • Kindly reference the source of this job post:
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  • Entidade Vodacom Moçambique
  • Local
  • Categoria
  • Tags
  • Publicado 14.10.2014
  • Expira 31.10.2014
  • Partilhar vaga por email
  • Reportar erro
  • Traduzir para Português

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