Premises Support Officer

Description

• Purpose: Premises Support officer manages the department in charge of ICRC premises and infrastructure within a sub-delegation
• Support officer replaces support officer during his/her absences and delivers in most essential routine tasks ensuring business continuity of Welcome services

Duties

• The incumbent performs the following activities within the department:
• Participate in determining accommodation and office space needs and identify suitable premises accordingly
• Understand and monitor the real estate market, including price trends and available opportunities
• Lead the negotiation of rental prices and lease terms in line with institutional guidelines
• Manage lease agreements, including preparation of agreements, contract extensions and renewals, payments, documentation, filing, and timely updating of the relevant systems
• Organize and coordinate the handover of premises, as well as check-in and check-out inventories for mobile staff
• Ensure accurate management of premises inventories, including furniture, assets, maintenance materials, and administrative stocks
• Coordinate and ensure the proper maintenance and upkeep of premises and infrastructure, including preventive maintenance activities
• Analyse the set-up of premises, including passive security measures, and propose corrective measures in coordination with the Security Department
• Coordinate and supervise maintenance work carried out by external contractors, ensuring quality and compliance with agreed timelines
• Manage relationships with landlords, real estate agencies, suppliers, and service providers, ensuring compliance with contractual and institutional requirements
• Supervise the ordering and procurement of materials and supplies, in coordination with Logistics, and ensure appropriate stock management
• Supervise and control budgets, expenses, and service costs related to premises and maintenance
• Act as the focal point for the implementation of the Electrical Safety Action Plan (ESAP) within the area of responsibility
• Lead and supervise the premises and infrastructure management team, including housekeepers and maintenance staff, ensuring effective work planning, task allocation, adequate equipment, and quality service delivery
• Contribute to the development and implementation of the Housing Policy, ensuring that it remains aligned with operational needs, market conditions, and institutional standards
• During the absence of the Welcome Officer, support staff movements and arrivals, including accommodation, airport transfers, travel arrangements, welcome information, briefings, and delegation tours
• Ensure appropriate representation of the organization during activities, meetings, and field visits, maintaining professional conduct and protecting the organization’s image

Requisites

• Degree or diploma in Business Administration, Management, or a related field
• Minimum of 3 years’ experience in administrative or support functions; prior NGO experience is an asset
• Good organizational and coordination skills
• Attention to detail and ability to manage documentation accurately
• Ability to handle cash and bank responsibly and transparently
• Proficiency in Microsoft Office tools
• Discretion, integrity, and ability to work independently
• Working knowledge of English required; other languages depending on context

Notes

• Only shortlisted applicants will be contacted
• We are looking for someone who is methodical, responsible, beneficiary-oriented, organized with good organizational skills, with a good sense of teamwork, good communication skills, commitment, initiative, and respect for ICRC values
• We offer interesting, rewarding work in humanitarian and international environment
• The ICRC does not request any kind of monetary benefits in exchange for a place. The ICRC reserves the right to cancel any application resulting from illegal acts
• Please submit your application: CV and cover letter in English, copies of diplomas/certificates