Operations Manager (m/f)

CRS - Catholic Relief Services

Catholic Relief Services is recruiting an Operations Manager (m/f), to be based in Maputo, Mozambique.
  • You will manage and/or coordinate the majority of the following operational functions -Human Resources (HR), Logistics, Procurement, Administration, Fleet, Information and Communication Technology (ICT) and Audit - in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable in Mozambique
  • You will promote stewardship of resources, help ensure principled compliance, proactively identify risk issues, and under supervision lead operational improvements
  • Supervisory: Administration Manager, Logistics Officer, and Warehouse Office
  • Internal: Head of Operations, Country Representative, Finance Officer, Programming/Technical staff
  • External: Caritas Mozambique, Diocesan Caritas, government officials, local suppliers/vendors
  • Agency-wide Competencies (for all CRS Staff):
  • These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results
  • Trusting Relationships
  • Professional Growth
  • Partnership
  • Accountability
  • This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position
  • Manage or coordinate operations functions – systems, processes and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming. Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources
  • Coordinate and monitor day-to-day operations to ensure support services are delivered with high-quality in an efficient manner. Identify and help address challenges that affect the proper stewardship and optimal utilization of program assets and resources (financial, human, and material). Proactively manage security and mitigate security risks
  • Lead on contacts and maintain relationships with Government of Mozambique officials/departments to facilitate CRS and partners’ work in the country (e.g. obtaining entry visas and work permit, facilitating customs clearance for timely receipt of humanitarian goods, etc.)
  • Coordinate with local/implementing partners and programming/technical staff to identify and consolidate their needs, assess local markets for timely supply and delivery, organize transportation, warehousing and delivery of goods and services to the beneficiaries
  • Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high quality programming
  • Provide guidance of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements
  • Contribute to effective staffing of CP needs and adherence to HR systems, policies and practices that support a high-performance culture, staff development and retention. Help assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles
  • Coordinate compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of operations policies and procedures. Coordinate response to issues that emerge from internal and external audits and provide guidance to implement improvements
  • Assist with English – Portuguese interpretation and translation of documents
  • Help maintain the proper conditions for learning - a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Identify capacity strengthening needs and provide guidance for project teams and partners, which includes cross-departmental learning
  • Bachelor’s Degree in Business Administration, Finance, Accounting, or other relevant field. Masters preferred
  • Minimum of 5 years work experience in finance, human resources, logistics, or administration officer/support level position with progressive responsibilities
  • Additional education may substitute for some experience; additional experience may substitute for some education
  • Management experiences a plus. Experience with an NGO preferred
  • Understanding of financial systems, including budgeting and budget/expense analysis experience preferred
  • Knowledge of SunSystems and Vision accounting software or similar financial reporting software a plus
  • Knowledge of multiple public donors’ regulations, including USAID, a plus
  • Staff management experience and abilities that is conducive to a learning environment a preferred
  • Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems
  • Good strategic, analytical, systems thinking, and problem-solving skills and ability to make sound judgment and decisions
  • Good relations management abilities. Ability to work collaboratively
  • Ethical conduct in accordance with recognized professional and organizational codes of ethics
  • Proactive, resourceful, solutions-oriented and results-oriented
  • Required/Desired foreign language: English and Portuguese
  • Travel Required: up to 50%
  • Only shortlisted applicants will be contacted
  • Indicate the source of this job post:
  • CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation
  • Equal Opportunity Employer
How to Apply
1. Documentation
  • Cover Letter
  • Curriculum Vitae
2. Application
  • Send your Documentation to with the Subject line “Operations Manager”
This vacancy is no longer accepting applications


  • Entidade CRS - Catholic Relief Services
  • Local
  • Categoria
  • Tags
  • Publicado 05.07.2019
  • Expira 12.07.2019
  • Partilhar vaga por email
  • Reportar erro
  • Traduzir para Português

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