Hospitality Officer (m/f)


Total is recruiting a Hospitality Officer (m/f), to be based in Maputo, Mozambique.
Functional interface focal point
  • Receive from the HR department lists of new expatriates requiring accommodation and office space in Maputo
  • Meet and greet new expatriates on arrival from the airport at their assigned accommodation Provide a housing induction to the new expatriates ensuring they are aware of all safety and security devices as well as provide general information about the complex/accommodation
  • Ensure a groceries (welcome pack) is available prior to new expatriates’ arrival
  • Function as the point of contact with the expatriates for all Office and accommodation support
  • Function as the point for contact between the expatriate and the facilities maintenance team for all maintenance requests for follow up and providing timely feedback
  • Regular engagement with the Maintenance Representative and Security Supervisor to ensure maintenance, safety and security concerns are timely mitigated
  • Prepare a variety of reports including a weekly activity report
  • Host regular meetings with the residents committee to learn about common concerns and provide feedback on previous issues
  • Manage information flow between the different stakeholders to ensure feedback to the expatriates expectations is provided
  • Manage the information flow between the different stakeholders to ensure accurate feedback is provided to the expatriates in a reasonable time
  • Ensure that the houses/apartments are completely equipped in accordance to the inventory list
  • In coordination with the Facilities Representative, allocate housing to resident expatriates following the “Local Administration Rules for Expatriates Assigned to TEPMA1” policy
  • Maintain an accurate accommodation POB system
  • The successful candidate will have to meet the following requirements:
  • Qualifications:
  • Minimum of 5 years relevant Management/Supervisory experience required
  • Experience in a multi-national company is highly valued
  • Minimum of 5 years of experience in Customer Relations or similar role
  • Strong interpersonal and communication skills – strong collaborator and excellent coordination skills
  • Ability to work effectively with other departments, under pressure, delivering services with quality and on time
  • Portuguese and English proficiency
  • Education Skills and Experience:
  • Minimum High School equivalent
  • Business school training a plus
  • Computer skills including proficiency in MS Word, Excel, and PowerPoint is required
  • Only shortlisted candidates will be contacted. Should you not hear from us two weeks after the expiry date, please consider your application unsuccessful
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  • Entidade TotalEnergies
  • Local
  • Categoria
  • Tags
  • Publicado 02.03.2021
  • Expira 16.03.2021
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  • Traduzir para Português

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