Vaga

Customer Support Specialist (m/f)

Aldelia

Aldelia is recruiting a Customer Support Specialist (m/f),to be based in Maputo, Mozambique.
Duties
  • Handle inbound customer complaints and ensure that queries and issues are answered and resolved in a timely manner through all dedicated channels
  • Track and maintain customer interactions, transactions, comments, and complaints
  • Highlight customer issues that require escalation
  • Work in cross-functional teams to provide feedback and help improve customer experience
  • Demonstrate a passion for service and always deliver remarkable customer experience
  • Embody positivity and a solution-oriented approach towards customers
  • Achieve customer experience KPI’s – SLA’s, CSAT etc
Requisites
  • Should be a Bachelor’s Graduate from a reputed University in Business Administration/ Marketing (preferable)
  • At least 3 years of experience as a Customer Experience Specialist
  • Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative
  • Excellent oral and written communication skills in English and Portuguese
  • Demonstrates experience with CRM systems
  • Goal-oriented team player who works well independently and in team environments to solve problems
  • Excellent attitude towards clients, customers, and most importantly peers.
Notes
  • Only shortlisted applicants will be contacted
Esta vaga não aceita mais candidaturas

Details

  • Entidade Aldelia
  • Local
  • Categoria
  • Tags
  • Publicado 23.02.2022
  • Expira 28.02.2022
  • Partilhar Vaga
  • Reportar erro
  • Traduzir para Português

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