Customer Relations Consultant

Vodacom Moçambique

Vodacom Business is hiring a Customer Relations Consultant to be based in Maputo.

  • Provide Consultation to Vodacom Business Corporate Clients
  • Ensure consistent growth of the accounts within the assigned portfolio
  • Ensure that key accounts are given a differentiated treatment
  • Proactively recommend VAS (Value Add Services) / Data solutions to customers in order to generate additional revenue for VB
  • Achieve upgrade targets - pro-actively recommending possible upgrades solutions to clients
  • Provide support / advice to Corporate Clients in terms of problem solving
  • Negotiate agreements and detailed reports with regards to Clients solutions performance, Bandwidth tariff migrations, SLA’s etc
  • Compile reports for clients on tariff optimisation, upgrades, churn, trends, assets, etc
  • Maintain relationships by continuously following up and ensuring that agreements (SLA) are honoured
  • Manage accounts in terms of churn, database accuracy / information integrity
  • Conduct regular visits with key role players (Manager’s & EHOD) according to pre-determined call cycles
  • Keep track of competitor activities, offerings, promotions & new entrants into the market
Experience & Qualifications
  • Degree in Management or equivalent
  • Customer relations experience
  • Strong Admin Experience
Competencies, Knowledge & Skills
  • Ability to communicate effectively in both Portuguese and English
  • Sales Skills
  • Ability to work independently while functioning as part of a team
  • Problem solving skills
  • Computer Literacy
  • Reliable and flexible
  • Must have excellent communication and organizational skills
Personal Attributes
  • Ability to organize and plan
  • Time management
  • Quality orientation
  • Team player
  • Ability to work under pressure
  • Persuasive
  • Own transport
  • Ability to work flexible working hours based on customer demands
  • Weekend work will be required from time to time
  • Only short listed applicants will be contacted
  • Kindly reference the source of this job post:
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  • Entidade Vodacom Moçambique
  • Local
  • Categoria
  • Tags
  • Publicado 14.10.2014
  • Expira 24.10.2014
  • Partilhar vaga por email
  • Reportar erro
  • Traduzir para Português

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