Country Manager

Eazi Access Rental

Eazi Access Rental is recruiting a Country Manager (Mozambique), to be based in Maputo, Mozambique.
  • Purpose of the Position: To achieve strategic company Business objectives by implementing effective tactics in line with company Procedures and policies within an area of responsibility
  • To execute the company sales strategy and customer service - objectives for the Country. This position is aimed at fulfilling all branch management functions in the organization within a specified Country, through effective identification and application of resources. The incumbent will manage the operation and will direct the activities of all departments through the relevant subordinates
  • To conduct workplace inspections, audit of internal safety requirements and coordinate safety related services
  • Conducts monthly safety inspections using specified checklist
  • Full profit and loss responsibility for branch
  • Plan and execute an annual budget
  • Cash flow management, expense control
  • Debtors management
  • Actual vs budget analyses and reports
  • Ensure that overall plan complies with Company Strategies
  • Implement and maintain a rolling forecast of the income and expenses
  • Ensure legal compliance
  • Allocate resources in terms of maximum return
  • Report to manager monthly on performance of branch along with projections for following quarter and action plans
  • Sign off credit notes
  • Optimize Machine utilization and availability
  • Machine, Stock forecasting
  • Ensure management, movement, tracking and control system for the equipment in order to understand the location and status of each asset at all times
  • Ensure safety of equipment is maintained according to manufacture specifications and service bulletin update
  • Benchmark quality standard to be instituted and maintained on equipment and vehicles
  • Ensure all equipment and vehicles are serviced and maintained according to manufacture specifications
  • Monitors and directs all branch rental company operations
  • Optimize and control company inventory
  • Maximise the use and effectiveness of all company assets
  • Ensure that all licensing and regulatory requirements are met
  • Ensure that all the supporting assets are properly serviced and maintained
  • Build and maintain relationships with all the key local suppliers to the business for technical and service support
  • Build and maintain the technical capability of the business through supplier accreditation/assistance
  • Take overall responsibility for customer service. Maintain customer relationship standards
  • Maintain and Execute the annual sales plan
  • Translate the future picture of market needs into various revenue opportunities
  • Maintain the company’s market leadership
  • Maintain and increase the company’s market share profitably
  • Develop and maintain appropriate infrastructure and resources to maintain and grow the revenue stream
  • Develop the sales infrastructure and resources in the Region in order that the market coverage is addressed
  • Daily, weekly and monthly routine and controls in order that the sales department functions properly
  • Training programs for sales staff both on the market and on selling and customer care methodologies
  • Ensure credit management criteria of the business is adhered to
  • Manage hire desk and admin processes
  • Overall responsibility for customer service, CSI score enhancement, management, and communication
  • Monitors lost rental log. Recommends and implements necessary actions
  • Manages and monitors competitor activities and prices
  • Manages customers complaints
  • Manages customer satisfaction
  • Maintain a regular call cycle with customers
  • Build procedures and process to ensure that every person who operates or drives an asset has the appropriate and legal license and training
  • Build, implement and control an occupational health and safety standards
  • Build a culture of safety
  • Have input on safety related issues in all aspects of the business
  • Ensure that any user of any piece of equipment has the appropriate skills, training and licensing
  • Ensure all safety bulletins on equipment are carried out, documented, and stored as per manufacturer specification
  • Ensure all company assets are safe for use according to manufacturer specifications and OSHACT
  • BCom/BSc or equivalent
  • MBA advantageous
  • 3 - 5 years’ experience Managing a Geographical area/Country
  • 3 - 5 years Financial, Sales and Operational management experience
  • 3 - 5 years Sales of different types of products/services in more than one area
  • Customer service exposure, face to face with the customer
  • Been responsible for implementing and controlling an annual budget
  • Been exposed to hands on technical experience on some form of equipment
  • Computer Literacy (MS Office)
  • Proficiency in English (verbal, reading and writing)
  • Facilitation skills
  • Excellent communication skills
  • Interpersonal skills
  • Problem solving
  • Planning and organizing skills
  • Attention to detail
  • Conflict Management
  • Negotiation
  • Customer relationship management
  • Understanding of Mewp equipment
  • Financial statement interpretation and controls
  • General management of team (Larger than 50) working in both technical and administrative roles
  • Understanding of Quality management
  • Solution selling
  • Conflict Management
  • Negotiation
  • Customer relationship management
  • Only short listed applicants will be contacted

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