Community Affairs Supervisor

Duties

• Serve as the primary site representative for the SeM function, ensuring the effective implementation and communication of SMPs requirements and providing timely updates and recommendations to Project Management on socioeconomic and community affairs issues
• Supervise and manage the site-based SeM team, coordinating community relations activities and ensuring alignment across the SeM, Project, and neighboring operator
• Develop and implement stakeholder engagement plans, overseeing regular engagement with community stakeholders, including local authorities, Project-affected communities, civil society organizations (CSOs), community based organizations, local associations, and groups
• Oversee the Project grievance management process, ensuring timely assessment, resolution, and close-out of grievances, while monitoring community concerns, identifying social risks and impacts, and fostering positive stakeholder relationships
• Maintain strong working relationships with neighboring operator/community relations teams through regular coordination, information sharing, and collaborative issue management
• Support stakeholder engagement activities led by other functions at site, including consultations, monitoring visits, surveys, awareness campaigns, meetings, and information-sharing initiatives

Community engagement and awareness

• Manage day-to-day relationships and interfaces with community stakeholders
• Develop and implement engagement plans, including engagement objectives, target audiences, key messages, communication methods, expected outcomes, and follow-up actions
• Develop, maintain, and strengthen effective working relationships with government authorities, ensuring information sharing, and alignment on Project-related socioeconomic matters
• Establish and maintain constructive relationships with civil society organizations (CSOs), non-governmental organizations (NGOs), and community-based organizations (CBOs) to foster collaboration, manage stakeholder expectations, and support Project objectives
• Communicate Project activities, schedules, employment opportunities, community investment initiatives, and other relevant information to stakeholders
• Ensure timely responses to community inquiries, concerns, and issues and provide regular feedback to stakeholders on action taken
• Promote inclusive stakeholder engagement and facilitate the participation of vulnerable, marginalized, and underrepresented groups, where appropriate
• Monitor and assess stakeholders perceptions, priorities, and emerging issues that may affect Project activities, and provide recommendations to the Leadership Team

Community grievance management:

• Support the implementation and continuous improvement of the Community Grievance Mechanism through awareness, performance monitoring, and analysis of grievance trends and metrics
• Coordinate with Project functions, contractors, authorities, and community representatives to ensure timely resolution and closure of received grievances
• Maintain coordination with neighboring operator to facilitate screening, referral, and follow-up of non-project-related grievances, ensuring clear and timely communication to affected stakeholders
• Analyze grievances, stakeholder feedback, and community concerns to identify trends, emerging risks, root causes, and opportunities for continuous improvement

Community intelligence and information gathering

• Monitor, identify, and report emerging social risks, conflicts, rumors, stakeholder concerns, and other developments that could impact Project activities, reputations and community relations
• Promote open communication channels and encourage community stakeholders to provide feedback on Project activities, potential impacts, risks, and community concerns
• Maintain awareness of community investment, livelihood restoration, government-led programs, and other development initiatives being implemented within the Project area
• Gather and analyze community intelligence and stakeholder feedback to support risk assessments, engagement strategies, grievance management, and informed decision-making

Safety compliance, monitoring and reporting:

• Ensure compliance with security requirements, emergency procedures, and operating procedures applicable to the Project
• Conduct stakeholder engagement activities in accordance with Project policies, ethical standards, applicable regulations, and commitments related to environmental and social performance
• Coordinate closely with other Project functions to support situational awareness and effective management of community-related risks
• Gather, monitor, analyze, and report community-related socioeconomic data to support impact monitoring, risk management, and Project decision-making

Requisites

• Degree in social sciences, community development, sociology, environmental, external affairs, or a related field
• 8 - 10 years supervisory experience in community relations work, grievance management, and social performance
• Proven leadership experience managing teams in complex operational environments
• Experience working with government, community leadership, CSO, and vulnerable groups
• Excellent written and verbal communication skills
• Fluent in Portuguese and English; knowledge of local languages (Swahili, Kimwane, Makonde or Makua) is an advantage
• Demonstrated initiative, coordination, and planning abilities, with strong organizational skills
• Strong interpersonal skills and work ethic
• Self-motivated and able to manage tasks effectively

Notes

• Only shortlisted applicants will be contacted