Business Analyst (m/f)

Duties

• Be pro-active in the professions: individual interviews, brainstorming meetings, direct observations
• Conduct feasibility and opportunity studies (measuring organizational and technological constraints)
• Follow the evolution of new technologies, benchmark with competitors
• Produce reports on topics with potential
• Build master plans: business process mapping, analysis of the overall technical architecture concerned, information flows, etc.
• Elaborate, promote, through consulting and communication actions, the mapping of the information system (global architecture, functional model, process, repository, etc.) as a tool for decision support and performance management
• Contribute to improving and structuring the business via the optimization of business processes, data, applications and associated systems (detection of opportunities, etc.)
• Participate in the administration of the information system in terms of repositories, rules, approaches, methodologies, business objects, and tools
• Anticipate changes and their business impacts on the IS, and vice versa
• Evaluate the unit and overall coherence (portfolio) of the projects in relation to the information system (existing/target)
• Write functional specifications, contribute to calls for tenders, and analyze different market solutions
• Participate in the formalization of the contract and quality assurance plans
• Experience with SharePoint – Design and implementation
• Animate and coordinate the network of "Key-users" of the Customer business
• Organize and animate the operational management bodies (needs + functional evolutions) and perform a complete follow-up of the requests impacting the tools for the activity of the Customer business
• Analyze the existing and the solutions in place: set up indicators for monitoring and improving the activity (changes in cost, problem rate, productivity, etc.)
• Providing technical support to teams on the various applications in use
• Assisting with systems integrations
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Managing coordination at a local and international level where required
• Delivering regular and customized training where required
• Preparing maintenance plans and upgrading schedules for the organization’s systems
• Developing reports for teams across the business

Requisites

• Degree in computer Science, software engineering or similar IT fields with at least 5 years of experience
• Management experience: Project Leadership experience for IT projects
• Technical experience: SharePoint/Teams, Software engineering with strong and proven ability on Software development and support as well as great communication skills
• Proven knowledge and experience as a functional analyst working with databases, configuration settings, troubleshooting, data import and export
• Technical understanding to enable effective delivery of technology projects including new system implementations and upgrades to existing systems
• Experience in software selection projects is beneficial
• Ability to manage and successfully deliver projects impacting multiple business functions at multiple locations including international
• Team building and management skills, to bring a diverse group together to deliver required business results
• Customer Focus - proven track record of customer satisfaction and delivery success and ability to establish and maintain appropriate relationships with business and IT stakeholders
• Ability to work independently, multi-task, follow processes, and policies (including environmental & safety), and act as a contributing member of a team environment
• The Business Analyst assists the businesses in defining and modeling their needs, constraints and requirements
• As a functional specialist, analyze the needs of the Businesses, checks the adequacy of the IT supporting the activities of the Business, and propose innovative solutions (process and / or technical) to meet the needs expressed
• Advise and support the operational teams (IT Product Manager, IS Project Manager, Application Manager) of the organization to which he belongs
• Its transversal role brings it to work with many actors of the organization and its subsidiaries
• Ability to communicate in both Portuguese and English and be at easy with presentations and training large groups

Notes

• Only shortlisted applicants will be contacted