Vacancy

Service Supervisor

PRI - Precision Recruitment International

PRI is recruiting a Service Supervisor, to be based in Beira, Mozambique.

Duties
  • Coordinate individual and team service targets with Branch Manager to satisfy company objectives
  • Supervise a team and guarantee that targets are achieved; This includes conducting regular reviews with each technician against targets
  • Ensure that individuals and the team are competent and fully trained to the professional level; Not allow new recruits to work unsupervised until training has been completed
  • Conduct regular In-Field Coaching sessions, and when required, do remedial service field training, with all service colleagues
  • Maintain accurate records of all coaching and training
  • Liaise with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally
  • Ensure all relevant company policies and procedures are understood and adhered to by the service team
  • Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets
  • Actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews
Requisites
  • 3 years Technician experience in a Fumigation and Termite Control company
  • Good record of service industry experience and customer Management
  • Knowledge of Safety Management and Health & Safety regulations
  • Excellent Planning and organizational skills and a good team player
  • Good communication skills and self-motivated
  • Computer literate
  • Proficiency in English and Portuguese
Notes
  • Only short listed applicants will be contacted
This vacancy is no longer accepting applications

Details

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