Service Advisor (m/f)

Duties

• Obtain and verify the key customer/vehicle information when taking a telephonic appointment
• Communicate with customers in an appropriate manner
• Confirm the purpose of the visit and convenient appointment date and time for the customer
• Provide the estimates of the service charges and the delivery date and time to the customer
• Confirm Appointments for the following day
• Monitor and do follow up calls for customers that fail to bring the vehicles for repairs or service
• Listen carefully and determine the customer's service wants and needs
• Give special attention and high priority to repeat jobs
• Check the actual vehicle with the customer
• Contact and explain the work to be done, the reasons and any changes this work will have on time and cost estimates and ask customer's approval
• Immediately notify technicians and the person in charge of progress control, and the Parts Dept. following the customer approval verification

Requisites

• Associate degree in Administration and Management
• Two years of experience in customer service
• Ability to take ownership of responsibilities and work independently
• Good organizational skills
• Strong communications skills, including written, verbal and presentations
• Fluent in Portuguese and English
• Age between 23-30 years old
• The candidate must be able to:
• Establish good relations with customers and colleagues
• Relate well with people of different levels
• Express clearly opinions, information and keys points of the services
• Respond quickly to customer needs
• Transmit an image of credibility

Notes

• Only shortlisted applicants will be contacted