Reservation Agent

Duties

• As Reservations Agent you will directly support the Front Office Manager in driving the performance of the reservations team on property
• Ensure that all SOP's are being adhered to
• Further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members
• Ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to
• Working on inventory management, including allotments, groups blocks and rate codes in all applicable systems
• Further you will assist the Front Office Manager for driving up- selling within the property and to ensure optimal use of all distribution channels

Requisites

• At least 2 years' experience in Hospitality and Reservations
• Must be a Mozambican National
• Fluent in English, Portuguese and fair in one other international language
• 12th Grade & Relevant qualifications
• Familiar with the hotel operations available technology (Opera) and all distribution channels
• Understand the dynamics of regional & local market, local competitors and events of the destination

Notes

• Only short listed applicants will be contacted