Vacancy

IT (m/f)

CBE

CBE is recruiting an IT (m/f), to be based in Gaza and Inhambane, Mozambique.
Duties
  • Carry office cell phone during work hours and while on-call
  • Respond within agreed time limits to call-outs
  • Guide clients through a series of actions, either face to face or over the telephone
  • Provide help desk services to SGS-MCNet customers on the phone and at the premises of users of the systems
  • Troubleshoot system and network problems; diagnose and solve hardware/software faults
  • Route issues to appropriate team/department if resolution is not possible at current level
  • Resolve escalated customer and vendor issues
  • Prioritize and manage many open cases at one time
  • Follow Standard Operating Procedures to ensure consistent and good quality support
  • Read diagrams, flowcharts and/or written instructions to repair a fault or set up a system
  • Support the study/compilation and implementation of new system specifications
  • Support the roll-out of new applications
  • Deploy new equipment: installation and configuration of computer hardware and operating systems, network equipment and applications
  • Integrate replacement equipment or parts as required
  • Monitor and maintain SGS MCNet equipment, networks and continuity of services within AoR
  • Responsible for regular inspection of installations and equipment
  • Regularly report, monitor and report any faults on MCNet infrastructure in the AoR
  • Resolve daily issues of a complex scope that impact the team and business objectives
  • Participate in the creation and maintenance of the knowledge management process including training programs for staff and customers and continuous growth of the technical knowledge base
  • Participate to procurement of equipment and services
  • Monitor work being performed by outside contractors
  • Coordinate special projects as directed by the Manager
  • Attend to any other assignment as may be given to him from time to time
Communications Level
  • Responsible for reporting daily activities to supervisor
  • Responsible for alerting the supervisor of any unusual occurrence and/or damage that have taken place or that may occur
  • Keep the Systems & Network Manager updated on relevant on-going activities, coordinating closely with them when required
  • Rapidly establish good working relationship with customers and other professionals (e.g., MCMS users, TradeNet users, key stakeholders)
Human Resource Level
  • Participate in performance evaluation process
  • Assist in the professional development of team members enabling them to set technical goals
  • May be selected to be part of First Aid Responder team or Fire Fighting team
  • May be required to work in shifts
  • May, from time to time be required to work out of station
Financial Level
  • Ensure consumption of company resources (maintenance vehicles, spare parts, fuel etc.) are adequately monitored and accounted for
Infrastructure Level
  • Survey new sites; propose designs and dimensions for new installations commensurate to expected usage by the client
  • Critically review proposals from third parties and sub-contractors
  • Review existing installations and propose modifications to support operational goals
Quality, Safety, Health and Environmental (QSHE)
  • Adopt, at all times, a safe behavior by exercising due regard for the health and safety of SGS employees in line with SGS policies and procedures
  • Comply, at all times, with SGS Code of Integrity and Professional Conduct
  • Ensure team members comply with relevant procedures and work instructions; ensure team members use correct templates and comply with ISO requirements
  • Investigate accidents and prepare relevant reports
  • Always wear relevant PPE and comply to health and safety regulations
  • Investigate technical problems and system failures, prepare relevant reports and propose technical solutions
  • Participate in the monthly safety talk with team members
Requisites
  • Qualification at Diploma or University level in IT or similar
  • CISCO CCNA Routing and Switching or CompTIA A+ and Network+ or equivalent
  • Experience working in an IT service environment, networks and/or IT systems
  • At least three years experience in similar operations
  • Very good knowledge of PC, Windows, Servers and networks
  • Good proficiency in MS Office applications
  • Able to work well under pressure, prioritize tasks and drive the task until completion
  • Able to work independently with a high degree of individual responsibility
  • Able to read and interpret diagrams, technical drawings and flowcharts
  • Able to write detailed incident reports as well as good verbal communication
  • Good written and oral communication skills in both English and Portuguese
  • Hardworking, honest and performance oriented. Able to work long hours and odd times. Sensitive to set deadlines
  • Good organizing and leadership skills with a quest for operational efficiency
  • Good public relations and interpersonal skills, bringing others together to reconcile differences
  • Able to develop and nurture team spirit
  • Apply judgment fairly and without favour to his team and motivate individual and team performance
  • Be ethical and of high integrity. Good report writing capability
Notes
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications

Details

  • Entity CBE
  • Location
  • Category
  • Tags
  • Published 29.07.2019
  • Expires 31.07.2019
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