IT Analyst

Duties

• The main activities of the function are to: be responsible for drafting and implementing company's IT policy (relevant security standards, equipment specifications, incident management, replacement of equipment policy, etc.) as well as acceptable use policy for the users; set up company's own tenant and create full user profiles for all the company's staff members
• Ensure compliance of the IT structure with the local regulation (including in terms of data protection) and the shareholders’ standards; implement and manage the company's daily sharepoint, including access rights management, in coherence with the document management and document control guidelines; build the relevant IT tracking tools and KPI to monitor budget, cybersecurity risks, users’ compliance to IT requirements, etc.
• Ensure the smooth operation of Tete office IT helpdesk for set up, configuration, and troubleshoot IT and network equipment; draft guidelines for artificial intelligence use, be a reference point for AI related questions, and ensure compliance amongst the team;
• Provide efficient IT support to end-users, troubleshoot desktop-related issues, and ensure clear communication while resolving faults; manage onboarding and offboarding of users, desktops, and notebooks according to approved policies; provide timely and professional IT support to end-users for software, hardware, and network-related issues
• Manage software set up and availability; support workstreams in the development or purchase of relevant IT solutions (e.g. data collection platform, admin software, etc.); set up, configure, and maintain desktops, laptops, tablets, and mobile devices to meet company standards, ensuring optimal performance, security, and secure connectivity to company systems; install, configure, and maintain all office IT equipment, including printers, scanners, webcams, videoconference systems (for both Maputo and Tete office)
• Ensure reliant server network; assist in managing server networks, troubleshooting network issues. support the deployment of patches and vulnerability management of networked devices; ensure reliance of connectivity through set up of alternative systems (Starlink); install, configure, and maintain all computer peripherals, including printers, scanners, webcams, and video conferencing equipment, ensuring they are fully operational for daily business functions and remote collaboration
• Maintain an up-to-date asset register; for managing IT equipment stock and ensuring availability of IT equipment at all times (identifying hardware providers, obtaining quotations, submitting invoices); when required, manage third-party IT contracts related to IT services; provide one-on-one training to newly onboarded employees, as well as refresher session for users when required; develop and implement a cybersecurity sensitization plan for the employees, including trainings, phishing exercises, serious games when required; give tips/recommendations to the team members to increase their efficiency on the IT tools used, on how to enhance the security of their devices, use of Artificial Intelligence, etc.
• Support creation of the company's website through standards monitoring; support the communication and project management team in the website management and update, when required; perform additional IT related tasks as required by management to ensure smooth IT operations

Requisites

• Degree or equivalent Diploma in Information Technology, Computer Science, or a related field
• Between 4-8 years of work experience as an IT Technician, Systems Administrator, or similar role
• Fluent in Portuguese, with the ability to speak and write in English is required
• Strong knowledge of IT infrastructure, including hardware, software, and networking
• Expertise in Windows Server environments, Azure cloud services, and Office 365 administration
• Advanced troubleshooting skills for network, hardware, and software issues
• Solid understanding of cybersecurity principles, tools, and best practices
• Advantageous qualifications: Current CompTIA A+, Network+, Security+; Microsoft Certified: Azure Administrator Associate; Cisco
• Certified Network associate (CCNA) Fortinet NSE Certified; Familiarity with OT (Operational Technology Systems; IT equipment configuration in remote environments; Knowledge of backup Solutions and Disaster Recovery Strategies
• Attention to detail, strong organizational skills, and ability to multitask in a multi-cultural and fast-paced environment with high level of integrity
• Good interpersonal relation
• Good Teamwork and collaboration skills
• Ability to work independently and in autonomy
• Time management skills and ability to prioritize
• Problem-solving skills
• Professionalism and confidentiality
• Living in the area of the job will be an advantage

Benefits

• The possibility of working in a Company that offers salary conditions compatible with the level of experience and level of responsibility of the role, as well as opportunities for personal development

Notes

• Only shortlisted applicants will be contacted