Vacancy

Hospitality Officer (m/f)

Total

Total is recruiting a Hospitality Officer (m/f), to be based in Maputo, Mozambique.
Duties
Functional interface focal point
  • Receive from the HR department lists of new expatriates requiring accommodation and office space in Maputo
  • Meet and greet new expatriates on arrival from the airport at their assigned accommodation Provide a housing induction to the new expatriates ensuring they are aware of all safety and security devices as well as provide general information about the complex/accommodation
  • Ensure a groceries (welcome pack) is available prior to new expatriates’ arrival
  • Function as the point of contact with the expatriates for all Office and accommodation support
  • Function as the point for contact between the expatriate and the facilities maintenance team for all maintenance requests for follow up and providing timely feedback
  • Regular engagement with the Maintenance Representative and Security Supervisor to ensure maintenance, safety and security concerns are timely mitigated
  • Prepare a variety of reports including a weekly activity report
  • Host regular meetings with the residents committee to learn about common concerns and provide feedback on previous issues
Administrative
  • Manage information flow between the different stakeholders to ensure feedback to the expatriates expectations is provided
  • Manage the information flow between the different stakeholders to ensure accurate feedback is provided to the expatriates in a reasonable time
  • Ensure that the houses/apartments are completely equipped in accordance to the inventory list
  • In coordination with the Facilities Representative, allocate housing to resident expatriates following the “Local Administration Rules for Expatriates Assigned to TEPMA1” policy
  • Maintain an accurate accommodation POB system
Requisites
  • The successful candidate will have to meet the following requirements:
  • Qualifications:
  • Minimum of 5 years relevant Management/Supervisory experience required
  • Experience in a multi-national company is highly valued
  • Minimum of 5 years of experience in Customer Relations or similar role
  • Strong interpersonal and communication skills – strong collaborator and excellent coordination skills
  • Ability to work effectively with other departments, under pressure, delivering services with quality and on time
  • Portuguese and English proficiency
  • Education Skills and Experience:
  • Minimum High School equivalent
  • Business school training a plus
  • Computer skills including proficiency in MS Word, Excel, and PowerPoint is required
Notes
  • Only shortlisted candidates will be contacted. Should you not hear from us two weeks after the expiry date, please consider your application unsuccessful
This vacancy is no longer accepting applications

Details

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  • Published 02.03.2021
  • Expires 16.03.2021
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