Grievance Mechanism Coordinator (m/f)


Aldelia is recruiting a Grievance Mechanism Coordinator (m/f), to be based in Cabo Delgado, Mozambique.
  • To support the design and lead the implementation of the company's
  • Operational Grievance Mechanism (OGM)
  • To promote amicable solutions to complaints/grievances relating to the company's (and its contractor) activities
  • To manage complaints/grievances in a culturally sensitive, timely and consistent manner that reflects the company's broader commitment to transparency and accountability as a basis for earning the confidence of local stakeholders
  • Provide a reliable point of contact for community and individual complaints and grievances and ensure an outcome in accordance with the established procedure, including:
  • Preparing documentation of all complaints and grievances that result from the activities of the company, its employees, and its contractors
  • Conducting first level investigation of claims and pursue resolution to the satisfaction of all parties
  • Referring as necessary complaints/grievances to the Resolving Coordinator of the functional areas associated with the complaint
  • Referring complaints/grievances to the Independent Investigators/International Panel for complaints of amore complex or human rights nature
  • Propose guidance to the Independent Panel regarding the range of outcomes that may be available
  • Maintain the grievance related documentation with the rigor required so that documentation can be demonstrated in the event a case gets to the courts
  • Ensure that cordial relations are maintained with the local authorities involved in the grievance investigation process
  • Maintain ongoing communication with third party groups investigating claims to encourage them to expedite processing of cases
  • Undertake education programs within the stakeholder communities, regulatory agencies and with civil society groups (both local, national, and where needed international) to ensure complete understanding of the OGM
  • Pursue options for local stakeholders to inform the way the grievance mechanism functions, building its credibility and effectiveness as a relations-building tool
  • Undertake education programs for the company's staff and (sub) contractor employees to ensure complete understanding of the complaint and grievance procedures
  • Develop an induction module for the company's staff and (sub) contractor employees aimed at complaint and grievance prevention (behavioral guidelines etc.)
  • Liaise with other sites regarding grievance resolution to ensure consistency and to share lessons learned
  • University degree (social science, psychology, public relations, geography, international development, human right)
  • Training in Conflict Management, Human Rights, and Indigenous Peoples Rights
  • Experience in Integrated Management systems
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


  • Entity Aldelia
  • Location
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  • Tags
  • Published 11.03.2022
  • Expires 17.03.2022
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