Depot Manager Palma (m/f)

Eazi Access Rental

Eazi Access Rental is recruiting a Depot Manager Palma (m/f), to be based in Palma, Mozambique.
  • To fulfill all Depot management functions related to operations and sales within a specified Depot, through effective identification and application of resources
  • To execute the company sales strategy and customer service -objectives for the Depot
  • Key performance areas (to translate into a measure of success):
  • Financial Management
  • Operations Management
  • Supplier Management
  • Sales and Customer Retention
  • Safety and Training
  • Leadership and Management
  • Financial Management:
  • Full profit and loss responsibility for depot
  • Plan and execute an annual budget
  • Cash flow management, expense control
  • Actual vs budget analyses and reports
  • Ensure that overall plan complies with Company Strategies
  • Implement and maintain a rolling forecast of the income and expenses
  • Ensure legal compliance
  • Allocate resources in terms of maximum return
  • Report to Regional General Manager monthly on performance of depot along with projections for following quarter and action plans
  • Operational management:
  • Optimize Machine utilization and availability
  • Conduct Machine, Stock forecasting
  • Ensure management, movement, tracking and control system for the equipment to understand the location and status of each asset
  • Ensure safety of equipment is maintained according to manufacture specifications and service bulletin update
  • Benchmark quality standard to be instituted and maintained on equipment and vehicles
  • Ensure all equipment and vehicles are serviced and maintained according to manufacture specifications
  • Monitors and directs all depot rental company operations
  • Optimize and control company inventory
  • Maximize the use and effectiveness of all company assets
  • Ensure that all licensing and regulatory requirements are met
  • Ensure that all the supporting assets are properly serviced and maintained
  • Build and maintain relationships with all the key local suppliers to the business for technical and service support
  • Build and maintain the technical capability of the business through supplier accreditation/assistance
  • Sales & Customer Service:
  • Take overall responsibility for customer service. Maintain customer relationship standards
  • Maintain and execute the annual sales plan
  • Translate the future picture of market needs into various revenue opportunities
  • Maintain the company’s market leadership
  • Maintain and increase the company’s market share profitably
  • Develop and maintain appropriate infrastructure and resources to maintain and grow the revenue stream
  • Develop the sales infrastructure and resources for the Depot in order that the market coverage is addressed
  • Daily, weekly, and monthly routine and controls in order that the sales department functions properly
  • Training programs for sales staff both on the market and on selling and customer care methodologies
  • Ensure credit management criteria of the business is adhered to
  • Overall responsibility for customer service, CSI score enhancement, management, and communication
  • Monitors lost rental log. Recommends and implements necessary actions
  • Manages and monitors competitor activities and prices
  • Manage customer’s complaints
  • Manage customer satisfaction
  • Maintain a regular call cycle with customers
  • Safety & Training:
  • Build procedures and process to ensure that every person who operates or drives an asset has the appropriate and legal license and training
  • Build, implement and control an occupational health and safety standards
  • Build a culture of safety
  • Have input on safety related issues in all aspects of the business
  • Ensure that any user of any piece of equipment has the appropriate skills, training, and licensing
  • Ensure all safety bulletins on equipment are carried out, documented, and stored as per manufacturer specification
  • Ensure all company assets are safe for use according to manufacturer specifications and OSHACT
  • Leadership and Management:
  • Ensure that employees have clear and understood work/role descriptions, targets and goals to perform their functions, and that client needs, and requirements are integrated into all work-related practices
  • Ensure that employees have the right resources, skills, tools, equipment, and information to successfully execute on their responsibilities
  • Effectively manage employee performance and create opportunities for them to gain the competence for the work required and to grow
  • Manage staff in accordance with agreed key performance indicators
  • Appropriate tertiary qualification
  • Minimum of 4 Years Depot Management experience in the rental industry
  • 3 years Operational management experience required
  • 3 years’ Experience in Logistics and technical environments
  • Equipment, truck, and vehicle fleet management experience is critical
  • 3 Years’ Experience in managing a staff complement of not less than 20 people
  • Rental industry experience would be an advantage
  • Experience in an ISO and H&S environment would be an advantage
  • Knowledge: Quality Management, Debtor Management, Solution Selling, Sales management, Financial Management, Customer service and Rental industry
  • Knowledge of work of height machinery and equipment
  • Industry specific knowledge i.e. mining, construction, light & heavy industrial
  • Safety industry regulations
  • Relationship management
  • Knowledge of CRM
  • English and Portuguese speaking
  • Skills: Administration skills, Leadership Skills, Problem Solving skills, Conflict Management skills, Delegation skills, Selling skills, Negotiation skills, Systems/IT skills, Numerical skills, Decision making skills, Planning and Coordination skills, Team management skills and Judgement skills
  • Behavioral Competencies: Integrity, Creativity, Logical and Analytical, Interpersonal Skills, Resilience, Persuasiveness, Energy and Drive, Quality Orientation and Planning and Organizing
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


  • Entity Eazi Access Rental
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  • Published 01.11.2019
  • Expires 30.11.2019
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