Branch Manager

Empresa Anónima

A reputed anonymous company in Mozambique is recruiting a Branch Manager, to be based in Beira and Nacala, Mozambique.
  • Establish and maintain operation & customer service organization to ensure contractual services are delivered within budget while meeting defined objectives within an SLA, KPIs and other contractual requirements and approved operational standards
  • Ensure customer (Government/Terminals) expectations and satisfaction are met or exceeded in developing strong account management relationships
  • Establish and maintain a support environment
  • Establish, maintain and oversee processes to ensure order processing, billing and other commercial arrangements are executed in support of contracts
  • Recruit, develop and agree performance standards for the local operations team
  • Coordinate and lead the operation of the branch
  • Ensure records and archives are maintained to support business requirements
  • Lead continuous improvement projects to improve KPI’s and productivity
  • Support deployment of solution/system under supervision of Project Management and System Integration by building, training and making operation & customer service team available on a timely manner
  • 5-10 years in a comparable position
  • Oil industry or similar process industry experience is a plus
  • Experience with laboratory equipment/sampling/testing is a plus
  • Experience in Health & Safety within Oil & Gas environment is a plus
  • Experience in asset management, including asset planning, inventory, tracking and auditing is a plus
  • Demonstrated leadership in service and customer orientation with excellent customer relationship skills is a plus
  • Experience in production and manufacturing environment is a plus
  • Excellent customer relationship capabilities
  • Strong analytical and problem solving skills with acumen towards escalation management
  • Results oriented and goal driven achievement with strong quality focus
  • Fluent in written and spoken Portuguese and English
  • Excellent people leadership and interpersonal skills
  • Effective communicator, innovative and good influencing skills
  • Proven ability to lead and manage a specialist, high performing and multi-cultural team. Setting and clearly communicating direction and performance standards to ensure all staff are motivated to achieve business goals
  • Ability to engender positive and reliable work attitude when confronting with high pressure business situations
  • Only short listed applicants will be contacted
This vacancy is no longer accepting applications


  • Entity Empresa Anónima
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  • Published 18.01.2018
  • Expires 31.01.2018
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