Summary
My greatest passion is learning and sharing knowledge with others. My dream is to help the Mozambican community develop in the best way possible and implement technology to make their life easier. I am always excited to work on projects that contribute directly or indirectly to achieving it.
Public Profile url: Edilton Macovela
Professional Data
Industry
Energy and Natural Resources (Oil, Gas, Mining, Renewables)
Experience: 6 years
Experience: 6 years
Industry
Telecommunications and IT
Experience: 5 years
Experience: 5 years
Education
University, Bachelor
Education
ISUTC
Honors, Engenharia Informatica e de Telecomunicacoes
2012-02-01 - 2025-11-01 - Finalist
Mozambique, Maputo
Experience
Customer Value Manager (Acting)
Engie Energy Acess Moçambique
Energy and Natural Resources (Oil, Gas, Mining, Renewables)
2023-06-01 - 2024-03-01
Mozambique, Maputo
Develop and execute data-driven strategies to maximize customer lifetime value (CLV) by increase loyalty, retention, and revenue through personalized campaigns, upselling, cross-selling, and lifecycle management
Service center manager
Engie Energy Access
Energy and Natural Resources (Oil, Gas, Mining, Renewables)
2022-08-01 - Present
Mozambique, Maputo
Provide exceptional leadership and support to Support Center Associate Team Leaders and their remote field-based teams, ensuring they maintain EEA standards for exceptional customer experience Drive innovation in our Service Centers to improve the customer experience and/or improve Service Center efficiency Plan expansion throw the country, profitability analises, trips for researches Create tools and processes necessary for the smooth daily functioning of Assistance Centers Develop materials and create scalable training systems Ensure effective communication and the implementation of processes, policies and procedures that boost business at the Assistance Center level Collect, analyze and report data on monthly Help Center activities and tools, including but not limited to the use of Performance Cards, Exceptional Customer Experience Standards, Quality Standards, Help Center Network Growth (including identification, preparation of minimum viable products and launch of new Assistance Centers), inventory control, customer support, etc. Monitor team budgets and expenses, propose future cost reduction strategies and ensure compliance with budgets Work closely with the Head of the Customer Experience Department on special Customer Experience-related projects or country-wide operations as required Collaborate with Sales and Portfolio Teams to drive growth and ensure customer retention
Business Development Analyst
Engie Energy Acess Moçambique
Energy and Natural Resources (Oil, Gas, Mining, Renewables)
2021-02-01 - 2022-07-01
Mozambique, Maputo
Analyzing business operations and strategies to identify new opportunities. Identifying cost reductions to increase sales revenue. Reporting findings and obtaining approval from senior management, when required. Adding value to product offerings to increase sales. Evaluating and improving sales strategies, as well as identifying new customers. Writing proposals and liaising with other departments to align strategies. Analyzing consumer behavior to meet product demand and preferences. Performing competitor analysis toward an increased market share.