• Work and treat all sorts of tickets, emails, letters and fax requests sent by Dealers, stores and customers in general and according to the request and give the support required/expected. • Manage all BSR and CSR tickets, etc., resolve all issues that are possible at the back office level taking into account the assigned profiles, provide feedback and update the respective ticket as soon as the resolution is complete; • Interact on a daily basis with business partners (EDM, ZAP, Multichoice, StarTime, etc.) for quick resolution of outstanding transactions; • Interact, on a daily basis, with the support areas, M-Pesa Operations, Support, Finance, Sales and M-Pesa Business for speed in customer issues;