Summary
Graduated in international relations with MBA in business management and Master in competitiveness management for Retail. With six years of career, I am part of the Customer Success leadership team of Decathlon - French multinational focused on the sports market. With international experiences, I am fluent in English and French. My main action points are linked to: Digital Transformation, Leadership, Omnichannel customer service, Automation of the exchange and returns process, Action with suppliers, Benchmarking, Market research and Corporate development. With an open view on the most diverse points of analysis and supporting greater organizational efficiency in different areas of the company, my main focus is always to bring innovation from the market, improving more and more the customer experience and its relationship with the brand.
Public Profile url: Henrique Spíndola
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