Summary
• Created and Maintained client relationship. Install and configure of standard hardware & software. • Managed, maintained, and resolved all issues on entire company network, workstations, and printers. • Tracing and patching cables • Manage data backup using VERITAS Backup Exec. • Active Directory experience; user and group management, GPOs, and account provisioning. • Administer user accounts and security controls within Active Directory • Administrating IT systems such as email and centralized user management • Making sure printers, video conferencing systems and other IT related equipment is functioning. • Document software installations, hardware installations and resolutions. • Provide user support on IT queries in respect of hardware and software issues in the office and remotely. • Installs, configures, and troubleshoots desktop systems workstations, laptops, game consoles and network issues in a heterogeneous environment. • Manage the servers and Cisco Meraki Switches, acting as first support troubleshooter and support. • Configuration and troubleshooting of network cabling, PCs, APs, servers, desktops, and laptops. • Installs and support of client software applications on mobile devices. • Manage CCTV system. • Provide solutions for clients’ projects on implementing Office 265 models to their business.
Public Profile url: Joshua Dimande
Professional Data
Education
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