Ivandro Cuene

Industry

Education

MBSM

IT Management, Cyber Security

MICROSOFT

Microsoft Certified Solution Associate

CISCO

CCNA, Switching, Routing, Firewall, Troubleshooting, Networking

FOA

Training Fiber Optic, Networking

MANCOSA

BTCOM IT MANAGEMENT Technical delivery manager of Customer Premise Equipment, specialising in smart devices (combining devices, mobile application, platform/cloud) from requirements to product launch on the high street.

UEM

Four year of Mechanic Engineer and Technology

IT MANAGER

Futuro Mcb,S.A –Mozambique

Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages. Conducting regular system audits and Identifying and acting on opportunities to improve and update software and systems. Create and develop various databases relating to banking operations and Ensure the highest degree of banking services to customers. Design and delivery IT tools to the infrastruture of the company, Develop strategies and operational information technology for the bank’s huge success, focusing on the development and management of sustainable rural microfinance institutions and related research and consulting activities. Provide solution to FUTURO MICROBANCO to brings better service in the field of financial systems development and small business promotion.

IT MANAGER/ OPE

LOGIN

Refine service delivery processes by establishing uniform processes and procedures to ensure that each customer gets the same experience from the onset of contact. Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems. Efficient and cost effective and streamline the process without adversely impacting the client experience, by develop tiered pricing plans that let customers pay more for higher or more involved levels of service. Set customer satisfaction goals on various individual criteria as well as the total customer experience, by identifying and analyzing the issues and eliminating bottlenecks.

SYSTEM ADMINISTRATION SUPERVISOR

KENMARE MOMA MINING

Team Leader of First Support Area of IT & Communication Department Implemented Helpdesk and involved in other IT Projects.

IT ENGINEER

COCA COLA SABCO

Take responsibility for larger parts of an installation, fixing technical problems of a complex nature, as well as problem management and develop a basic understanding of business principles, crucial project management and administration abilities such as report and proposal writing, as well as being proficient in project documentation, assist the technical service desk team by providing telephonic support to our clients and much more...

IT OFFICER

WORLD VISION INTERNACIONAL

Support and maintain the day-to-day operation of WV Mozambique Tete/ Maputo/ Zambezia province IT Infrastructure including VSAT, Networks and Systems, ensuring optimal levels of availability, performance & security & To provide client-oriented services to Provincials and Districts staff that principles of customer care and satisfaction are adhered to as guided by frameworks like ITIL. This will involve ensuring a clear understanding between IT & the ensuring customer, proactively enhancing levels of service and driving customer satisfaction.