Summary
Passionate about People. I Love the Constant Human Interactions. Dynamic Professional with six years of experience in FMCG helping the organization reach its full potential. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Goal-focused individual, with a client-oriented mindset, excellent relationship- building, and influencing skills, with emerging markets expertise, particularly in Mozambique. Possess a clear understanding of the drivers of business value and translate these into strategies and specific measurable deliverables.
Public Profile url: Ivan Chihale
Professional Data
Industry
Experience: 8 years
Education
Education
Universidade Eduardo Mondlane
Universidade Pedagogica
Marketing, Gestão de Recursos Humanos, Psicologia Organizacional, Gestão Estratégica, Relações Públicas, Administração e Gestão de Empresas
UGCSI - USA
INternational Coaching Schools
UGCSI - USA
Instituto Internacional de Liderança - USA
UGCSI - USA
Experience
Country General Trade Channel Manager
Coca-Cola Beverages Africa - Chimoio
Manage CCBA activities in General Trade (campaigns, executions, activations, and promotions) Collaborate with the Sales team to ensure the development of operational segmentation strategies, PICOS (pictures of success), and key performance indicators for each execution segment Customer Growth management in general Trade (includes: performance evaluation, retention plan, and recruitment of potential customers Document and improve the performance and efficiency of the RED (Right Execution Daily) process to ensure an acceptable ROI Cost Management and Budget for the General Trade Channel - Develop the annual Direct Market Expenditure (DME) plan and budget New Products Development & Launching in General Trade Channel Identify opportunities for channel development and present sustainable solutions for the General Trade Channel Ensure compliance with the channel management procedures in accordance with Coca-Cola's internal and international policies Identification, selection, and Purchase/Acquisition of all activation equipment & materials of the General Trade Channel Liaise with different Stakeholders: Customers, Suppliers, Designers
Trade Marketing Business & Data Analyst
Coca Cola Sabco
Developed Marketing Accurate Budget & Expenses Sales & Marketing insight knowledge, Commercialization, and business management Consolidated Sales Key Priorities/ Key Customers Data Management Improved Marketing Execution Tracking System Strengthened Marketing & sales growth per pack, brand, category, channel and by region Remodeled & Scrutinized the biggest contributors & revenues to the business Capitalized the Commercial Scores
Professor & Instrutor Online
UGCSI - USA
Methodically planned and executed on lesson plans, including collecting necessary resources to complete a given lesson Built relationships with over 50 students and ensured all students felt attended to with personalized feedback, class discussions, and encouragement Designed and implemented performance improvement plans for underperforming students in consultation with parents and administrative staff Designed professional goals around observations and personal practice with 1:1 mentoring with instructor Provided robust, comprehensive lesson plans for two classes simultaneously while providing regular, additional support to students when requested
Operador de Call Center/HelpDesk e Customer Care
VODACOM Moçambique
Management of Customer telephone calls, Fax's and emails at national and regional level Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews by 68% Managed customer returns and complaints with an understanding demeanor, increasing customer brand loyalt Monitor the performance of customers (frequency of calls, frequently asked questions, etc Answered 40+ calls per hour, exceeding target call rates by 16% Established a relationship with customers & fostered loyalty, brand equity Dispatched customer calls to appropriate company departments for unresolved questions and concerns
Marketing & Relações Publicas
Aeroportos de Moçambique
Organize, coordinate, plan and manage work teams, do surveys, analyze and provide information to decision-making subsidiaries Management and Handling Ongoing, Incoming and Outgoing Calls, faxes, and emails Interpret the guidelines of strategic, tactical and operational planning Use information technology as a tool for organizational productivity and competitiveness Worked as a liaison and point of communication between 12 executives and 40+ staff members Interfaced with over 60 clients Planned and maintained work systems and procedures
Professor - Teoria Geral de Administração
IMPCG
Recursos Humanos e Procurement
Bureau de Informaçao
Recruitment, Professional Interviews, Assessment, and Human Resources Selection, evaluating the need for a vacancy Managed company organizational structure, responsibilities, and staffing levels, creating strong hierarchy channels Worked with department heads to understand their talent needs, and reduced the time-to-hire to fill those needs by 33% Processed Memorandum, Business letters and other documentation Assisted managers in determining training needs and finding the best solutions to meet those needs Manage spending, provide pricing leadership, and deal with procurement contracts Led new talent acquisition and recruitment processes for over 50 new full-time hires
Interprete Tradutor
MRT SERVICES
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