Program Manager

Description

• The Program Manager supports the advancement of OS Mozambique’s programming and operations objectives under the guidance of the Country Manager (CM). The Program Manager is responsible for oversight of programmatic activity, management of programmatic team members, and will work in collaboration with the Country Manager to ensure deliverables for Mozambique’s country plans which include outreach, patient registry, surgical, and non-surgical programs. The Program Manager, in alignment with the Country Manager, will also support the management of local volunteers from the recruitment processes to managing volunteer needs and placements plus post placement reporting and assessments

Duties

Strategic Planning and Implementation

• Working closely with the Country Manager, identify and design Mozambique country goals for growth and refresh and support a 3–5-year strategic plan for overall cleft care in Mozambique
• Collaborating with technical leads, implement annual and long-term country plans
• Annually operationalize the strategic plan with supporting budgets and with relevant recommendations for CM, Regional Director, Regional Senior Vice President, Regional Finance Director and OSI
• Work with Country Manager to build NGO partnerships and further collaboration opportunities to enhance outreach and our work in the community

Programmatic Delivery

• Working with the CM, establish effective and co-designed hospital partnerships in alignment with Operation Smile’s overarching organizational goals. This will align with the ‘hub’ and ‘spoke’ model, adapted for the Mozambique context
• Effectively collaborate with appropriate government, non-government, international agencies and establish good working relationships with community groups, volunteers, funders, and other stakeholders
• Oversee efficient and effective day-to-day programmatic operations while maintaining a working knowledge of significant developments and trends in the field
• Organize and manage fact finds and assessment trips to set up and prepare for programs in new sites for new programs and partnerships
• Oversee the planning, implementation and evaluation of programs and services. This includes extended, roaming post-operative trips associated with medical programs
• When required, work in collaboration with HQ and the research and outcomes department to formulate research proposals and projects, support in getting the research approved by IRB and finding of implementing partners in each country to assist with research
• Support foundations with communication of research results and implementing of any suggestions from information gathered

Comprehensive Care Provision

• Working with the CM, develop clear strategies for the implementation and budgeting for comprehensive care through the hub and spoke model
• Provide continuous technical support to non-surgical program coordinator in Mozambique
• Develop strategy for the expansion of Comprehensive Care Provision in Mozambique
• Support training initiatives where appropriate to enable the strategy which will be implemented over five-year period with clearly identified milestones and outcomes and outputs utilizing OS technical lead guidance and support
• Ensure full M&E of these activities by area

Surgical Programs

• Manage surgical programs, ensuring the proper execution of patient sequencing, short-term surgical programs, and surgical education activities. This includes leading fact finds, hospital assessments, hospital visits, surgical training rotations, visiting professorships, missions, or any other OSI surgical activities.
• Oversee the implementation of surgical programs, prioritizing the well-being and safety of all volunteers, patients, and other staff involved and coordinating all logistics. Collaborate with the Program Coordinator(s) to ensure smooth operations
• Plan, source, and effectively manage all equipment and supplies required to support surgical programs by ensuring availability and clearance of required cargo and in-country procurement of all needed items
• Facilitate the proper management of patients who experience medical complications or adverse events during surgical programs. This involves coordinating their hospital care, referrals, counseling, and providing support to the volunteer team responsible for their treatment and their families
• Ensure timely submission of all program reports to relevant parties upon program completion. Address any challenges identified during program implementation through appropriate follow-up actions

Monitoring and Evaluation, Donor and Internal Reporting

• Work with the Program & Patient Coordinator (s) to ensure relevant data collection is implemented
• Provide accurate reports on programs to help plan and develop future ones
• Ensure restricted funding activities reach targets for all donors
• Provide relevant information on restricted income expenditure by program activities to support relevant donors and internal fundraising office reports

Volunteer Management

• Working with CM, identify crucial cadres for volunteer requirements for Mozambique to support local activity and for the region with relevant follow up with Regional Volunteer Manager to facilitate their credentialing process
• Together, develop a process for recruitment, credentialing and volunteer retention
• Work with program coordination team to manage volunteer needs and set expectations prior to both local and international placement
• Manage and keep on file the participation of medical volunteers in programs both within and outside Mozambique, assisting with logistics (flights/visas/paperwork) and keeping track of their movements
• Work with the programs team in helping to facilitate medical volunteer’s participation and with non-medical volunteer’s involvement in workshops and conferences outside of Mozambique
• Recruit medical volunteers with set annual goals for the cadres within the volunteer base with continuous monitoring thereafter

Internal Communication

• Provide support and maintain communication with the OS Mozambique CM, Finance Manager, fellow Mozambican colleagues and local partners during the planning, execution, and follow-up phases of programs
• Work with Regional Medical Officer to ensure Global Standards of Care are communicated to all parties involved and made the essential priority to ensure safe, successful surgical programs and their facilitation always
• Support and ensure constructive communication between various departments at HQ and foundations around the globe
• Ensure clear communication with various departments for planning of any program activities, surgical or training events, and support foundation in the implementing thereof
• In collaboration with CM and HQ, initiate and implement resource mobilization strategies

General Team Performance

• Leads and manages program team, setting milestones and goals for each
• Prepares for, actively participates in, and/or leads scheduled team meetings
• Prepares for and actively participates in team reviews
• Updates all current working documents including one-pagers, schedules, and timelines across programmatic areas that he or she is responsible for
• Works with CM on preparation of reports and presentations for OSI and the region

Requisites

• Competencies:
• Planning and Organizing
• Fostering communication
• Digital Literacy
• Achievement Orientation
• Collaborating with Others
• Experience Required (education/work):
• Bachelor’s degree in medicine/nursing/clinical medicine/public health
• 5+ years of international program/project experience
• Work experience in an international NGO context (medical health development experience preferred)
• Post graduate MPH or other relevant development degree preferred
• Characteristics/Skills Required:
• Superior written and verbal communication skills, as well as strong presentation and liaison skills
• Computer proficiency, including experience with Microsoft Office, Excel, Outlook, and database experience
• Interest and appreciation of Operation Smile’s core mission and values
• A motivated individual with proven ability to lead, coordinate, and facilitate projects and teams
• Excellent interpersonal skills with the ability to interact professionally with different constituents
• Experience with budget management and creation
• Experience with academic research in any field
• Interest in public/global health preferred
• Willingness and ability to travel domestically 6-8 times per year and to developing countries 2-4 times per year
• Fluency in English required, multi-language a plus

Notes

• Only shortlisted applicants will be contacted