Project Leader

Vodacom is hiring a Project Leader for Maputo.

Duties

• Analyze and identify any gaps in the activities, processes and recommend improvements or enhancements that will foster good customer experience and will not expose Vodacom Mozambique both financially and legally
• Ensure customers’ needs are met in a timely and cost effective manner
• Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others
• Ensure that all project deliverables are met as per the agreed timelines and scope. Should delays creep in; proper escalations should be done to ensure that project timelines are not impacted
• Ensure that the right approach for implementation of a project is deduced and agreed. Thereafter he/she should ensure that the selected approach is adhered to by the various teams involved in the project
• Ensure that the Customer Service team is aware and prepared for new products as well as changes within customer service environment itself
• Prepare and report on the status and progress of the project both weekly and monthly highlighting the key issues and recommendations which will also include project budget tracking and reporting
• Track the progress and quality of work being performed by design disciplines / site build guidelines
• Effectively and accurately communicate relevant project information to the customer and project team
• Prepare project organization and communication charts
• Review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval
• Assist the PM in the drafting and issuance of project meeting minutes, RFP’s, budgets, cash flows and preliminary schedules

Requisites

Knowledge

• Understanding of Business Analysis Principles and Techniques (essential)
• Knowledge of Project Management Principles (essential)
• Knowledge of GSM (desirable)

Attributes

• Strong administration for the purposes of supporting Project Managers in the delivery of development projects
• Effective communication skills including verbal, written and presentation skills
• Ability to work effectively both independently and in a team based environment
• Demonstrated willingness to be flexible and adaptable to changing priorities
• Strong multi-tasking and organizational skills
• Interpersonal skills – Ability to liaise and maintain great working relationship in order to get/achieve results with other teams within and outside Customer service department
• Process-Oriented – solid understanding of key cross-functional processes touching customer care; able to play an efficient role; able to spot optimization opportunities
• Operational Management – experience with coordination of multiple sections across the organization to get desired results
• Partner Management – Execution of tasks and delivery of results through various partners
• Commercially astute – solid understanding of market, competitor, & customer
• Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions

Qualifications & Experience

• Degree or Diploma in Information Technology / Commerce / Project Management (essential)
• Proficient in MS Project and the MS Office Suite of products
• Project Management qualification is (desirable)
• Fluent in both English and Portuguese (both written and spoken)
• At least 2 years’ experience within the same roles (Operational Management, Information and Customer Management, Business Analysis or Project Management)

Notes

• Only short listed applicants will be contacted
• Kindly reference the source of this job post: emprego.co.mz